Who we are and how to contact us

https://noosaairsafaris.com/ is an online travel booking website (Site) created and administered by The Top Travel Group Pty Ltd in partnership with Noosa Eco-Holidays and Wide Bay Air Charter for the delivery of travel products packaged around small plane air charter services.

The Top Travel Group Pty Ltd, ABN 76097462185, can be contacted at PO Box 1635 Noosaville QLD 4566 Australia.

By using our Site you accept these terms and conditions

It is essential that you read them carefully and understand them before booking our tours and air charters. NOOSA AIR SAFARIS provides services subject to these terms and conditions which can only be altered in writing by NOOSA AIR SAFARIS.

By using our Site, you confirm that you accept these booking terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.

Parties:

These terms and conditions and the exclusion of liability bind you and all persons under your legal care including minors. You agree that you have authority to enter into these terms and conditions on behalf of those persons including any minors and you warrant that you have the authority to give the releases and indemnities set out in these terms and conditions on behalf of those persons. 

NOOSA AIR SAFARIS, in the context of these terms and conditions, includes our agents, contractors and employees and these terms, conditions and exclusion of liability apply to all.

Acknowledgments:

NOOSA AIR SAFARIS will, to the best of their ability, supply and provide the tours and charters as advertised however in such a changing world we ask that you have a degree of flexibility as there may be circumstances that are beyond our control. These may include, but not limited to, severe weather, COVID-19 lockdowns, floods, political unrest and tour operator cancellations. 

In some cases, once a tour has commenced NOOSA AIR SAFARIS may need to amend the mode of transport, accommodation and itineraries without prior notice due to circumstances beyond our control. NOOSA AIR SAFARIS, to the best of their ability, will keep all our guests informed in relation to the issues and any alternative plans that may need to be implemented to ensure the disruptions to our guests are minimal. Tours may not proceed at our discretion, if minimum numbers of guests are not booked, however we will advise those affected as soon as possible under this clause.

While on our tours you agree to comply with our directions in relation to the tour and acknowledge and agree that your involvement in our tours is voluntary. You must comply with all state and federal laws and legal requirements while on tour. You agree that as part of a group tour you will act in a way deemed appropriate to all members of the group and employees of Noosa Air Safaris and Partners, and if breached we may cancel your participation in a tour at any time without any liability.

Confirmation of bookings

All reservations are subject to availability at time of booking. Verbal quotes are regarded as an estimate and prices are only confirmed with a written quote. All written quotes are subject to change at any time until the booking is confirmed and paid in full.

Prices

All prices quoted on this website are based on current rates, (including foreign exchange rates) and accordingly are subject to change without notice. Prices are provided as a guide only due to seasonal demand, and supplier price fluctuations.

Please check all prices with NOOSA AIR SAFARIS before booking.

Deposit

A minimum non-refundable deposit of 50% of the total air tour package cost is payable upon confirmation of booking. Full payment may be required by our partners and suppliers and over the Christmas period or during peak season and school holidays. This deposit or full payment should be made through NOOSA AIR SAFARIS to secure the required arrangements.

Balance

Balance is due in full 30 days prior to travel date unless otherwise stated. Bookings made within this period must be fully paid upon confirmation. A minimum 1.5% credit card fee will apply.

Late Bookings

Full payment will be required at time of booking for departures within 30 days. A credit card number must be provided to NOOSA AIR SAFARIS to guarantee against changes and cancellation fees. This needs to take place before any late booking can be made.

Cancellation & Refunds

All cancellations must be in writing. Deposits are non-refundable.

A cancellation made outside of 30 days of travel will incur the loss of deposit, plus any charges levied by ground operators, hotels or air charter companies. A cancellation made within 30 days will incur a 100% cancellation fee of the total booking. Any refunds due outside of 30 days cannot be processed until the relevant funds have been returned by suppliers to NOOSA AIR SAFARIS.

Insurance covering cancellation and trip curtailment is strongly advised as some cancellation penalties are strict. Refunds will not be given for unused services or activities.

Amendment(s)

A minimum amendment fee of $110 per change to confirmed arrangements will apply, plus any supplier-related charges.

Not included in cost of holidays or services

Items not specified in the itinerary as being included, laundry, telephone calls, food and drinks not specified as included on set menus, and any other item of a personal nature.

Acceptance of bookings

Bookings are accepted subject to the services, activities and accommodation applied for being available and upon receipt of the required deposit or guarantee. NOOSA AIR SAFARIS and/or its agents reserve the right, without notice, to modify, cancel or withdraw any of the arrangements and in this event the full amounts paid will be returned to the customer, and upon rendering the same, all liability of NOOSA AIR SAFARIS and/or its agents in respect thereof shall cease. NOOSA AIR SAFARIS reserve the right to decline to accept or retain any person as a member of any party at any time. Bookings with Carriers and Tour Operators are also subject to the Carriers’ and Tour Operators terms and conditions as printed or referred to in their tickets and/or timetables and/or regulations.

Passports, Visas and Travel Passes

It is your responsibility to arrange all necessary passports, visas and travel passes. Please make sure that these are in order before travelling.

Insurance

It is advisable for everyone undertaking these tours and services to insure themselves against medical expenses, personal accident, loss of deposit and cancellation fees, and also their baggage against damage, loss, theft, etc. If you require assistance for obtaining travel insurance, please ask NOOSA AIR SAFARIS at time of booking for a quote or referral for appropriate travel insurance for your trip.

Weather Conditions

It should be understood that NOOSA AIR SAFARIS cannot under any circumstances be held responsible for weather conditions. No holiday can be cancelled, altered or amended on the basis of weather conditions and you should check with your travel insurance that you are covered for such unforeseen events.

Unless otherwise indicated in the individual air tour itineraries, all Noosa Air Safaris aircraft are operated by Wide Bay Air Charter AOC CASA.TAAOC.0710. Itineraries, schedule and aircraft type may be subject to change at the discretion of the pilot due to weather, government directives and other operational considerations.

Locations and Descriptions

Please note that maps on this website are not to scale and are provided only as a guide to locations.

Every care has been taken to accurately present all the flight itineraries, tour itineraries, maps and accommodations offered on this website. Descriptions have been provided as a general guide only and may change.

Unused Vouchers

No refunds will be given on unused vouchers for accommodation, meals, activities or flight sectors.

Responsibility

NOOSA AIR SAFARIS and/or its associated Companies give notice that they act as Booking Agents only for the persons or companies providing or offering the means of travel, conveyance, transport, accommodation or other services and all receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided.

NOOSA AIR SAFARIS shall not be liable for any injury, damage, loss, accident, delay or irregularity that may be caused to person or property however caused or arising, during any tour under its management, sponsorship, procurement or otherwise, notwithstanding that the Company’s principal may be a foreign Company, corporation or person. So far as the Company shall not be acting as such Booking Agent it shall be deemed to be acting as Agent for the person making the booking.

It is the responsibility of the passenger to ensure that they are in possession of the proper travel documents and that they are in compliance with the current government and Transportation companies’ regulations. The right is reserved to modify the itinerary in any way considered necessary or desirable or to change any reservation, and/or means of conveyance, without notice and for any reason whatsoever and without allowance or refund but the extra cost, if any, resulting there from must be paid by the passenger. The right is also reserved to cancel or withdraw any tour, or any booking made for a passenger, or to decline to accept or retain any person as a member of a tour for any reason whatsoever.

No refunds can be made in respect of accommodation and meals not utilised and under no circumstances can refunds be made for tours, services and activities not undertaken. 

The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury however and by whom so ever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier or conveyance used or operated by the transportation companies or firms. 

Passage contracts in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers. All fares are subject to change without notice. The issuance and acceptance of receipts, tickets, vouchers coupons or exchange orders shall be deemed consent to the above conditions.

Noosa Air Safaris, a brand of

The Top Travel Group Pty Ltd – ABN #76097462185

Address: PO Box 1635, Noosaville QLD 4566, Australia.

[email protected]